Support and Features Request

FAQs

Payments

I have completed the payment, but I never received the license and download link!

Sometimes, the email service delays sending emails; in such cases, you can wait a few minutes to get the purchase confirmation email; please also check your spam folder.
If you still didn’t get the email, or you lost the license key, you can recover it using the following links:
Hydrogen Pack
Advanced Scripts
Oxygen Attributes

If I purchase a single or five sites license, can I upgrade later to the unlimited package?

Yes, you can contact us anytime, and we will give you the instructions. But you will pay the difference between what you paid initially and the current price at the request time

Hydrogen Pack

I can't paste copied elements because the paste option is disabled!

You are trying to use the menu to paste between different pages, and it works only inside the same browser tab due to security restrictions. To copy elements between other sites and pages, you should use the paste keyboard shortcut (CTRL+V or CMD+V)

Advanced Scripts

A snippet breaks my site, and I can’t access the backend to fix it!

As you probably know, Advanced Scripts detects errors automatically and shows a link to activate the safe mode. Still, in some cases, the detection fails, and you need to activate it manually. To do so, you just need to add ?safemode=1 to your admin URL (e.g., www.example.com/wp-admin/?safemode=1)
Note: the safe mode disables the PHP scripts execution inside the admin area only.

Send an Email

If you can’t find an answer to your questions, or you are facing some issues with our plugins, please send an email to [email protected] and include as many details as possible about your website so we can assist you faster.

Ask on Facebook

We are actively monitoring our official Facebook group for questions, issues or feature requests
cross